webook.com
Contact Center Lead
- Salary
- Not stated
- Experience
- 3–5 years
- Location
- Riyadh
- Job type
- Full-time
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About the job
This is a team lead role running day-to-day operations of a Riyadh contact center that handles calls, WhatsApp, email and chat for Saudi ticketing platform webook.com. You would need a bachelor's degree, 3-5 years of contact center experience with at least one year leading a team, and fluent English and Arabic. The text does not list salary or benefits.
You need
- 3-5 years in a contact center, including at least 1 year in a supervisory or team lead role
- Bachelor's degree
- 3-5 years contact center experience, including at least 1 year in a supervisory or team lead role
- Excellent spoken and written English and Arabic
- Strong CRM, customer service tools and Microsoft Office skills
- Flexible hours including weekends or holidays
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