Salla
Merchant Care Officer
- Salary
- Not stated
- Experience
- 0–3 years
- Location
- Makkah
- Job type
- Full-time
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About the job
Salla, a large e-commerce platform in the MENA region, is hiring a Merchant Care Officer in Makkah to answer and resolve merchant questions through chat, email and tickets. The role needs a bachelor's degree, 0-3 years of support experience, fluent Arabic and intermediate English. The posting does not state pay or benefits.
You need
- 0-3 years in customer support, technical support, customer success or help desk roles
- Bachelor's degree in business administration or a closely related field
- 0-3 years in customer support, technical support, customer success or help desk
- Fluent Arabic, with strong written and verbal communication
- Intermediate English for written and spoken customer interactions
- Ability to handle at least 3 concurrent customer cases in a fast-paced environment
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